Improving e-Health Services and System Requirements by Modelling the Health Environment

E-health is a rising research area in the public health, business and medical informatics sectors and refers to health and information services that are delivered or improved by using the Internet and other related information technologies. Various aspects of e-health are discussed in the literature; however, there is a research gap in the areas of system requirements engineering and ehealth business goals. It is widely accepted that e-health business goals can play a pivotal role in capturing the details of e-health system requirements. Therefore, understanding e-health goals is important to obtain suitable e-health system requirements. This paper focuses on how business goal– driven requirements are elicited in e-health to help to fill this gap in the literature. This will aid e-health system developers in developing systems according to e-health business expectations. A case study on routine patient consultation visits in a health environment has been used to validate the approach and to ensure that an e-health system that successfully fulfils the needs of the e-health business is developed.